My boss played this recording of a Verizon billing complaint yesterday. If you relish in the intricacies of clear verbal communication, you will love this as much as I did.

I find the caller's reality check on communication just as funny as the operator's inability to grasp the error over the 27 minute call. Just because you are right, doesn't mean you are a good communicator.

Being a popular internet thing, there is of course a blog and t-shirt available if you need more.